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Account Page


The Account page is where you can update your account settings, view your orders and find the product keys for the
software you have downloaded. You can also download purchased software from the Account page.

To use the Account section you need to sign in with a Right Price Software account. If you do not have an account,
you’ll have the option to create one when you make an order.

The information you keep in your Account can be used for making future orders.

For more details about how Right Price Software protects your privacy, please see the Right Price Software Online
Privacy Statement.


New Orders


Orders are processed after you click the “Complete Order” button in the checkout process:

• Downloadable software will be made available immediately after purchase.

• Product keys will be manually added to your Account

Product keys are assigned to your account after the purchase has been completed. During business hours, wait time
on product keys are typically 30 minutes to an hour. Customers may receive a verification call to verify the
online purchase for added security measures. If you have not received your product key and it has been more than
24 hours, use the ‘Request Key’ page located on the main Account page.


Order History


See details of your past orders on the main Account page. You will find information about products you have ordered
from Right Price Software such as the date of your order, order number, order totals, and order status.


Downloads and Product Keys


Your download media is available immediately after the purchase is complete. To access your download, locate the ‘My Downloads’ section of your Account. Choose either the 32-bit or 64-bit download link for the download media. The product keys required to activate your software are available on the “My Product License” section of your Account. Product keys are strings of letters and numbers that are required during the installation setup. Without the product key your software will not function. When you purchase from Right Price Software, your download media and product keys are saved in your Account making them accessible from any browser.


Download and Install Your Software


Download media is available as an .iso file, which in some cases can be installed directly from the computers drive, or
alternatively as a clean install. Not all download media will be available as a direct install due to system requirements.

Clean installs will require a blank DVD or USB thumb drive with a minimum of 4GB, depending on media.

To Download Your Software

1. Login to your Right Price Software Account

2. On the main Account page, select ‘My Downloads’

3. Choose the 32-bit or 64-bit download media

4. Wait for media to finish downloading before exiting

**Do not interrupt download while in process. Stopping download before it has finished will corrupt media causing it to be ineffective.
If your download has been interrupted, delete corrupt files and start the download process again**

Formatting Media To DVD or USB

Once download media is complete you can mount/burn the .iso file onto a blank DVD or USB using a disk image utility
that can open, burn, mount and extract .iso files.

**We recommend using Microsoft's user friendly Windows USB/DVD Download Tool for formatting media**

Booting OS From DVD or USB (Clean Install)

Knowing how to access your boot settings from your BIOS menu is a critical step to the clean install process.
You’ll need to enter your computers BIOS menu to change your boot priority. By switching your boot priority from your
hard drive to your DVD or USB thumb drive, it will allow the computer to start up with the media we provided for the
Operating System to install.

**We recommend looking at this article for a step-by-step guide on how to access your BIOS and make changes to your computers boot priority.
http://www.wikihow.com/Change-Computer-BIOS-Settings**

How to determine whether you need 32-bit or 64-bit software


The difference between the two is the way a CPU handles information. The 64-bit version of Windows handles larger
amounts of RAM more efficiently than the 32-bit system.

XP

• Start Menu → My Computer → Properties

• General Tab → System Type → 32-bit (x86) or 64-bit (x64) shown

Vista + 7

• Start Menu → My Computer → Properties

• System Section → System Type → 32-bit (x86) or 64-bit (x64) shown

8 or 8.1

Point to the lower-right corner of the screen, move the mouse pointer up,

• Settings → Change PC Settings → PC And Devices

• PC Info → 32-bit (x86) or 64-bit (x64) shown


Cancellation


For downloadable software, you must follow our normal return process. For information about how to return an item
and to determine which items are eligible for return, see “Sales and Refunds”.

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